At The Eximiline, we take great care in ensuring that our customers are satisfied with their purchase of skincare products from Clear Skin with Tretinoin. However, due to the nature of our products and for hygiene and safety reasons, we have a strict no-return, no-refund policy on all items sold.

Please carefully review our Refund and Return Policy below:

1. No Return or Refund Policy

  • All products sold on our website are non-returnable and non-refundable. This includes all skincare products, prescription medicines, and over-the-counter items.
  • For hygiene and safety reasons, once the product is sold and delivered, we cannot accept returns or issue refunds.

2. Damaged or Defective Products

  • If you receive a product that is damaged or defective, please contact us within 7 days of receiving the order. We will review the issue and may offer a replacement or a partial refund depending on the circumstances.
  • To facilitate the process, please provide clear photographs of the damaged product and packaging. We will assess the situation and respond with a solution as quickly as possible.

3. Order Cancellation

  • Once an order is placed and processed, it cannot be canceled. Please ensure that all information is correct before finalizing your order.
  • If you wish to make any changes to your order, please contact us as soon as possible. We will try our best to accommodate any changes before the order is shipped.

4. Prescription Products

  • Prescription products will be processed only after verification of your prescription. Due to the nature of prescription medications, they are also subject to the no-return and no-refund policy.
  • Please ensure that your prescription details are accurate and that you have consulted with a healthcare professional before placing an order for prescription medications.

5. Contact Us

If you have any concerns regarding your purchase or believe that your product may be defective, please contact our customer service team: