At The Eximiline, we are committed to providing timely and efficient shipping services for all orders placed through our website, Clear Skin with Tretinoin. This Shipping Policy outlines our procedures, terms, and conditions related to shipping and delivery.

1. Shipping Locations

We offer worldwide shipping to ensure that our products reach you no matter where you are located. Shipping charges, delivery times, and available shipping methods may vary depending on the destination.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days from the date of purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Prescription Orders: If you are ordering prescription medicines, please ensure that your prescription is verified before we can process and ship the order. This may take additional time.

3. Shipping Methods and Delivery Time

  • We offer various shipping options based on your location. Available shipping methods will be displayed at checkout.
  • Delivery times vary depending on the shipping method and destination:
    • Domestic Orders (India): Typically take 3-7 business days.
    • International Orders: Typically take 7-21 business days, depending on the country and shipping method selected.
  • Please note that shipping times may be affected by factors beyond our control, such as customs clearance, local postal services, and unforeseen weather conditions.

4. Shipping Charges

Shipping costs will be calculated and displayed at checkout based on the delivery address, shipping method, and weight of the products. We strive to offer competitive and transparent shipping rates, with no hidden charges.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number on the carrier’s website.

6. Customs and Duties (For International Orders)

For international shipments, please be aware that your order may be subject to customs duties, taxes, or fees, which are the responsibility of the recipient. These charges are determined by your country’s customs authorities and are not included in the product or shipping costs at checkout.

7. Address Accuracy

It is essential that you provide a complete and accurate shipping address at checkout. The Eximiline is not responsible for any delays or lost shipments resulting from incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us as soon as possible to make the necessary corrections.

8. Order Issues and Delays

While we aim to fulfill all orders as quickly as possible, The Eximiline is not responsible for shipping delays caused by the courier service or any force majeure events, such as natural disasters, strikes, or customs processing delays. We will do our best to assist you in resolving any issues related to your order.

9. Lost or Damaged Orders

  • Lost Orders: If you believe your order has been lost in transit, please contact us immediately. We will work with the shipping carrier to investigate the issue. We are not liable for lost or stolen orders once the tracking status shows the order as “delivered.”
  • Damaged Orders: If your order arrives damaged, please contact us within 7 days of receiving the package. We may request photos of the damaged product and packaging for verification. We will then assist you with a replacement or refund, depending on the circumstances.

10. Returns and Refunds

For our return and refund policy, please refer to our Returns and Refunds section. Please note that due to hygiene and safety reasons, skincare products are not eligible for return unless damaged or defective.

11. Contact Us

If you have any questions or concerns about your order or shipping, please contact us: